In this increasingly competitive business environment, providing excellent customer service nowadays is no longer just an option but a necessity. It can be the differentiating factor that would make your valued clients stay loyal and happy and even become your ambassadors to their own communities and networks. But for smaller yet fast-growing companies, this has become a struggle since they have limited manpower to take care of all aspects of running a business on a daily basis.
This is where EASE Technology Solutions comes in – to help you grow your business by taking care of your customer service and help desk operations so you can focus your efforts on core business functions to further expand and grow your business.
Our experienced team of customer service professionals take pride in helping our clients further succeed in their businesses by providing prompt, friendly, and reliable service to their valued customers.
Among the support inquiries and requests we process for our clients on a daily basis include:
– general inquiries
– billing concerns (refunds, cancellations, charge-backs, etc)
– product replacements
– order processing/status
– shipping status and tracking numbers
– product availability/inventory
– troubleshooting technical issues
– tips and advice, how-tos
– customer suggestions and feedback
– sales and marketing inquiries
Our team virtually offers customer service on all channels available:
– email
– trouble ticket
– chat
– phone
– community forum
– social media
– remote access
Whether it is Zendesk, FreshDesk, Desk.com, HelpScout, Intercom, UserVoice, GetSatisfaction, or any other help desk CRM that you’re currently using, trust our team to adapt quickly to your existing processes and exceed your expectations. Allow us to delight your clients with the best ever customer service experience they will never forget, courtesy of EASE Technology Solutions.